FAQ

Location

– Where are you located?
We are from the city of Velikiy Novgorod, Russia.

– Can you work remotely if I send my products to you?
This is exactly how we work. Our clients are from America, Europe, Australia, Russia, Asia – all the World around.

Shipping

– How do I send my product to you?
By far the best way is UPS. On average, it takes 6 days from Europe, 7-10 days from USA or Canada, 8 – 12 days from China. DHL Express or Fedex are also possible.

– Can I use Mail (post) or EMS to ship my products

Definitely you can. It will reach us, but sometimes it takes quite a lot of time, especially when it comes to shipping from China.

Photography

– What images do I need for Amazon or other e-commerce marketplaces?
Hero (main) product photo on white background, two-three infographic images and 3-5 lifestyle product photos with a model showing the product in real life use or without a model (still-life) showing the product in styled scene with props. This is a minimal set we do. Sometimes you need additional images for EBC.

– Do you have models?
Yes, we work with a lot of model agencies. You will have a great choice of fantastic models carefully presellected for your bespoke project when we have the product and the photoshoot date fixed.

– Do you have a well-equiped photo studio?
Yes, small studio for product photography. As for advertising photography with models we do this either outdoors or rent different indoor locations.  It is relatively inexpensive in Russia.

– How about makeup, hair styling, wardrobe consulting for the models you use?
Our team includes two makeup artists, hair styler, dress designer and a decorator. Soon there`ll be a page on the site about our awesome team.

– I’m not good in creative ideas, styling. Will you help?
Yes, and it maybe the main value of our service compared to other photographers. We’ll tell you what story your product can tell.

– Do you do product videos?
Yes, lifestyle product videos mostly. Quite often a video shoot goes together with lifestyle photography. One shooting day for photo and video allows to save on model fees, makeup, etc for our clients.

– Do you do editorial, art, portrait photography?
Yes, here is the editorial portfolio https://500px.com/she of our art director Elena Shalennaya.

Payment and pricing

– What`s the rate per image?
There’s no pay per image. We charge per project only.

– What`s your rate for Amazon product photography project?
Again, there’s no fixed rate. It all depends on the product, required number of models and locations for lifestyle photo shoot, the amount of graphic design needed, etc. To give you a ballpark idea the average pricing for Amazon projects in 2020 was $1000 for projects with still images only and $1600 for those that also include a video.

– What are the payment terms?
50% upfront + 50% on delivery is a good schema, but we are flexible and it is all negotiable. We can always work through www.upwork.com if you`d like to avoid any upfront payments, but then the associated upwork commissions will need to be added to our quote.

– How do I make a payment?
By Bank wire transfer or Payoneer.com. Again, the payments can be held through www.upwork.com

Why do I choose you for my project?

Because you already in love with our portfolio, you hate the boring product photography and want to stand out, and, because you know that a photo service of our caliber with models, great locations, etc in USA or Europe will cost a fortune.