FAQ

Location

– Where are you located?
Currently we are in Tbilisi, Georgia

– Can you work remotely if I send my products to you?
This is exactly how we work. Our clients are from America, Europe, Australia, Russia, Asia – all the World around.

Shipping

– How do I send my product to you?
By far the best ways are UPS and DHL Express. On average, it takes 3-4 days from Europe, 5-8 days from USA or Canada and 8 – 12 days from China. Fedex and TNT  are also possible.

– Can I use Mail (post) or EMS to ship my products

Definitely you can. It will reach us, but sometimes it takes quite a lot of time, especially when it comes to shipping from China.

Photography

– What images do I need for Amazon or other e-commerce marketplaces?
Hero (main) product photo on white background, two-three infographic images and 3-5 lifestyle product photos with a model showing the product in real life use or without a model (still-life) showing the product in styled scene with props. This is a minimal set we do. Sometimes you need additional images for EBC.

– Do you have models?
Yes, we work with a lot of model agencies. You will have a great choice of fantastic models carefully presellected for your bespoke project when we have the product and the photoshoot date fixed.

– Do you have a well-equiped photo studio?
Yes, small studio for product photography. As for advertising photography with models we do this either outdoors or rent different indoor locations.  It is relatively inexpensive in Russia.

– How about makeup, hair styling, wardrobe consulting for the models you use?
Our team includes two makeup artists, hair styler, dress designer and a decorator. Soon there`ll be a page on the site about our awesome team.

– I’m not good in creative ideas, styling. Will you help?
Yes, and it maybe the main value of our service compared to other photographers. We’ll tell you what story your product can tell.

Product Videos

– Do you do product videos?
Yes, lifestyle product videos mostly. Quite often a video shoot goes together with lifestyle photography. One shooting day for photo and video allows to save on model fees, makeup, etc for our clients.

– How about animated product videos?
We don’t do purely animated videos. Our forte is a lifestyle shoot with actors, but there’s no problem to design and add an animated text overlay or some product 3D shots in the lifestyle video.

– Is this possible to add a voice-over?
Yes, definetely. You can provide the voice file or we can help you outsource a great voice talent to record a voice-over.

Payment and pricing

– What`s the rate per image and per one minute video?
There’s no pay per image. We charge per project only. Duration is not the most important factor for video pricing.

– What are the important factors to get the quote for a product video?
Actors needed, locations required, props and other settings to create the scene, the number of shooting days – these are the most imporant factors to understand the price of lifestyle photo or video shoot.

– What is your pricing policy?
There’s no price list we can share, unfortunately. Each project is unique. Start discussing your project with us to get a personolized quote.

– What are the payment terms?
50% upfront + 50% on delivery is a good schema, but we are flexible and it is all negotiable. With our good old clients we are often paid on delivery. Also we can always work through www.upwork.com if you`d like to avoid any upfront payments, but then the associated upwork commissions will need to be added to our quote.

– How do I make a payment?
By Bank wire transfer or Payoneer.com. Again, the payments can be held through www.upwork.com

Why do I choose you for my project?

Because you already in love with our portfolio, you hate the boring product photography and plain videos and want your product to stand out, and, because you know that a photo service of our caliber with models, great locations, sophisticated settings in USA or Europe will cost a fortune while WindySoul studio is paid reasonably.